Finding a Representative

You have the option of representing yourself or you may wish to authorize a “formal” or “informal” representative to assist you when interacting with the Medical Panels Office.

A formal representative may access information about your claim verbally, in writing, and/or in person. They have authority to make decisions on your behalf, can request a copy of your claim file, and will receive a copy of correspondence sent to you.

An informal representative is allowed to provide and/or receive information about your claim verbally through contact with MPO employees. They do not have authority to make decisions on your behalf, cannot request a copy of your claim, and will not receive a copy of correspondence sent to you.

Who can be a representative

A lawyer, union representative, independent consultant, friend, relative, or other individual may act as your representative.  

If you choose to be represented by a lawyer or someone else who charges a fee, you will be responsible for paying that fee.

Finding a representative

There are several different ways to find a representative:

Fair Practices Office

This is a free-of-charge service provided to workers who are interested in assistance with their Workers' Compensation Board (WCB) claim file, including appeals to the Appeals Commission or representation at a Medical Panel hearing. The Workers’ representatives offer advice, information, and representation during the appeals process.

The Fair Practices Office is separate and independent from the Appeals Commission, the WCB, and the Medical Panels Office.    

The Fair Practices Offices are located in both Edmonton and Calgary and can be contacted at:

  • Toll Free:  1-866-427-0115

 Fair Practices Office - Help with Appeals

Canadian Association of Workers' Advisors and Advocates (CAWAA)

The Canadian Association of Workers' Advisors and Advocates (CAWAA) provides free confidential services to injured workers who need assistance in appealing their workers compensation claims.

 Canadian Association of Workers' Advisors and Advocates information

Law Society of Alberta

The Law Society of Alberta can help you find a lawyer or find information about a lawyer.

 Find a lawyer through the Law Society of Alberta  

Questions to ask a potential representative

The following are examples of the types of questions you may wish to ask a potential representative:

  • Do you have any experience with Alberta WCB?
  • Are you familiar with the Workers' Compensation Act (WCA) and WCB Policy?
  • What services do you provide?
  • Do you charge for your services? If so, how much?

Appointing a representative

You will need to provide your representative with written permission to get a copy of your file and act as your representative.

Injured worker’s authorization of a representative form

The Injured Worker’s Authorization of a Representative form gives the Medical Panels Office permission to discuss your medical panel with your representative.

After you have a chosen a representative, please fill out the Injured Worker’s Authorization of a Representative form and send it to the Medical Panels Office.

 Injured Worker's Authorization of a Representative